Job Description

Responsibilities:

Assisting Students with their queries

Creating Student accounts

Assisting Students with installation of various applications (e.g. web browsers, PDF reader, Microsoft Office, Sage Accounts, etc.)

Providing guidance on navigating around the course platform and providing technical assistance and support to Students during their studies

Starting Students on their new courses via a video conference

Assisting the Enrolment Team with processing paperwork for new enrolments

Assisting Learning Coaches with monitoring Students’ progress

Maintaining computer filing system

Creating and maintaining accurate records of all support requests, incidents, and solutions provided

Contribute to the development of user documentation

Dealing with e-mails, text messages and phone calls from students

Booking and administering of Validation Tests and Resit Tests via a secure video conferencing system

Chasing outstanding payments from students

Generating Pitman and CPD certificates

Attending training courses to improve personal development

Completing and maintaining all relevant documentation according to deadlines

Undertaking any other duties as may be reasonably requested by the line manager.