Job Description

Responsibilities

Processing customer orders and deliveries

Billing customers on delivered orders in SAP

Assigning orders to the local team for processing

Coordinating and managing all back-end operations including managing files, conducting research and analysis and other administrative tasks 

Coordinate with various departments such as Sales, Finance, Product to ensure all actions are completed

Manage and update daily MIS in MS Excel and other CRM systems

Monthly MIS reports to be sent to the Team Leader and Manager

Handle incoming phone calls and emails, answer queries and provide assistance to team members and internal departments

Respond to clients queries and concerns in a timely and professional manner

Follow up to ensure that appropriate action has been taken on customer requests and complaints.

Required Skills

1-3 years proven work experience as a Customer Service cum Coordinator on similar roles 

Bachelor’s degree in Business Administration or Commerce

Customer service experience within UAE desired.

Strong written & verbal communication skills 

Proficient in Microsoft Excel and other CRM software (mandatory)

Ability to multitask and manage time effectively

Sound knowledge of office management procedures and systems

Excellent organizational skills with attention to detail

Ability to work independently with minimal supervision