Job Description

Responsibilities:

Ensuring Efficient Service Delivery: Supervise waste collection and disposal services for key account customer including the execution of pre-collection to enable smooth and timely service delivery, whilst ensuing adherence to customer expectations and contractual requirements.

Providing Operational Support: Address field staff assigned to key account customers, offering guidance and assistance to ensure efficient service delivery, adherence to safety protocols, and continuous improvement in operational performance.

Enhancing Service Quality: Monitor and improve service quality for key account customers through regular inspections, addressing operational issues to uphold customer satisfaction.

Resolving Service Issues: Resolve and/or escalating any disruptions or service-related issues of key accounts promptly, coordinating with internal teams to ensure effective resolutions and maintain customer loyalty.

Required Skills

A minimum diploma in Business Administration, Operation Management, Waste Management, Environmental Science, or a related discipline.

Preferably, bachelor’s degree in business administration, Operation Management, Waste Management, Environmental Science, or a related discipline, demonstrating the knowledge and practical understanding required to supervise field operations, ensure regulatory compliance, and coordinate efficient service delivery for key accounts.

A minimum of 3 years’ experience in key account management, customer relationship management, filed operations or related discipline, preferably within waste management, transportation, utilities, or service industry, within public or private sector organizations, focusing on service delivery, operational coordination, and customer satisfaction.

Experience necessary to ensure effective performance in this role includes:

Hands-on experience supervising field operations, coordinating daily job execution, and addressing real-time service disruptions for assigned customer accounts.

Practical experience conducting field inspections, monitoring crew performance, resolving or escalating operational issues, and supporting adherence to safety protocols and continuous improvement practices

Experience handling customer inquiries, service requests, and complaints while ensuring service quality and compliance with HSE requirements.

Working experience in maintaining accurate operational records through ERP and business system to support transparency, audit readiness, and service performance monitoring.