Job Description

**Role Summary:** Own L2-level operations for Data Management Applications (Denodo) within a highly regulated banking estate, ensuring availability, performance, security, audit readiness, and rapid recovery as per RTO/RPO.

**Key Responsibilities:**

- Provide L2-level support for Data Management Applications (Denodo) in a mission-critical banking environment.

- Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements.

- Operate under ITIL processes (Incident/Change/Problem/Knowledge).

- Maintain high availability, performance, and security; participate in DR/BCP drills.

- Own complex incident troubleshooting and approved changes for the platform.

- Conduct root cause analysis for recurring incidents; implement permanent fixes.

- Tune configurations and schedule jobs to improve performance and reliability.

- Coordinate vendor TAC cases and firmware/patch planning; validate after-change health.

**Required Tools & Technologies:**

- Denodo VDP Admin, Solution Manager, Scheduler, Data Catalog

- JDBC/ODBC connectivity, caching, cost-based optimization configs

**Relevant Certifications:**

- Denodo 8 Certified Administrator/Developer

- ITIL Foundation

**Experience Requirements:**

- 3–5 years in administration and change/incident ownership for the platform in banking.

**Soft Skills & Banking Behaviors:**

- Clear communication with operations, security, audit, and business stakeholders.

- Evidence-driven troubleshooting; strong documentation and runbook hygiene.

- Ownership mindset with 24x7 support readiness and on-call rotation participation.