Job Description

Responsibilities

• Maintain regular communication with existing clients to ensure strong relationships and client satisfaction.
• Process all hiring requests received from clients within agreed timelines.
• Keep clients updated on employees’ onboarding, exit, and renewal status.
• Coordinate with clients to secure necessary approvals for employee renewals, exits, or onboarding.
• Maintain and update daily trackers for client onboarding activities.
• Collaborate with internal teams to ensure all client requests are handled on priority.
• Address and resolve client concerns or complaints quickly and effectively.
• Ensure timely release of employee salaries in line with client timelines.
• Process employee letter requests within 24 to 48 hours of receipt.

Requirements

• Strong verbal and written communication skills.
• Goal-oriented with the ability to manage multiple priorities.
• Problem-solving mindset with proactive ownership of tasks.
• Proven ability to manage and maintain client relationships effectively.
• Proficiency in Microsoft Excel and related tools.
• Ability to take ownership of responsibilities and ensure timely completion.