Job Description

Responsibilities:

Respond to incoming Calls within the agreed SLA.

Adhere to the approved Call Scripts while handling calls.

Conduct proper Caller Verification as per established process, and ensure standard procedure is applied for any unverified Callers.

Provide Level 1 Troubleshooting support to Caller over the call.

Ensure all daily activities including Call-back requests and Daily Reporting are completed in a timely manner.

Maintain confidential all the Customer and Calls data as handled part of the day-to-day activities.

Required Skills

Strong communication skills required, with fluency in English, Hindi and Urdu.

Proficiency in all languages is a must.

Customer centric attitude and attention to detail.

Candidates must possess their own visa and insurance.

Previous experience in customer service is highly preferred.

Flexibility to work in a fast-paced environment and adapt to changing priorities.

Availability to work evenings, weekends, and holidays as needed.