Job Description

Responsibilities:

Perform all agreed checks in pre- processing / processing are strictly carried out, and anomalies are raised to concerned team members for clarifications. 

Ensure all transaction processing are completed within the SLA maintain a proper follow up of fee related transactions.

Ensure error free reconciliation is performed as per procedures and DOI / Reconciliation Policy and open issues from reconciliation are escalated to relevant internal and external stakeholders. 

Adhere to the process improvements and changes required based on Audit Reports and feedback. 

Ensure effective follow ups and escalations, both internal and external, in resolving outstanding items and all process and system issues, strictly as per agreed SLAs

Ensure all communication is responded completely, comprehensively, and immediately. In cases where response cannot be prepared immediately, suitable holding response is forwarded with reasonable timelines for completion.

Ensure control sheets are updated, and the daily transactions are reconciled.

Diarize transactions which needs manual control and ensure action on or before due date.

Participate in team meetings and ensure implementation of agreed action points.

Attend nominated classroom trainings and complete e-learnings on time.

Participate in the implementation of key projects and perform a lead role in functional /operational aspects of the Projects.

Ensure timely archival of records with service provider and proper maintenance of inventory of archived records.

Required Skills

Understanding of WPS processing, cross border payments and related financial services

Minimum 3 to 5 years’ experience in the retail financial services industry 

Able to work with tools like Confluence, Jira and other Project tools

Ability to work independently and under tight deadlines and time pressure

Good interpersonal and communication skills

Good command of spoken and written English

Graduate in Accounting or Business