Job Description

Responsibilities:

Customer Interaction & Support

Respond to customer inquiries via phone and email

Provide detailed information on Subscription options, terms, and conditions.

Handle complaints and resolve issues promptly to maintain customer satisfaction.

Follow up with customers post-delivery to ensure service quality.

Documentation & Process Management

Validate reservations, payment details, and delivery schedules.

Maintain accurate customer records in internal systems (e.g., CarPro )

Coordination & Delivery

Schedule vehicle deliveries and confirm details with customers.

Liaise with logistics and contract management teams for timely handovers.

Communication Tools

Use Microsoft Outlook for professional email correspondence and calendar scheduling.

Utilize Microsoft Excel for tracking lease agreements, payment schedules, and reporting metrics.

Customer Experience

Demonstrate empathy and professionalism in all interactions.

Educate customers on vehicle features, warranty, and maintenance requirements.

Implement customer satisfaction programs and monitor feedback.

Required Skills

Education: High school diploma or equivalent; a degree in Business or related field is a plus.

Experience: 1–2 years in customer service, preferably in automotive or leasing.

Technical Skills:

Proficiency in Microsoft Outlook (email, calendar management).

Intermediate Microsoft Excel (data entry, basic.)

Familiarity with CRM systems and leasing software.

Soft Skills:

Excellent verbal and written communication.

Strong problem-solving and conflict resolution abilities.

Ability to multitask and manage time effectively.

Customer-focused mindset with attention to detail.