Job Description
Responsibilities:
Welcome customers on arrival and deal efficiently with enquiries and any complaints.
Understand customer’s needs and provide them with personalized solutions.
Provide information pertaining to all community services.
An approach to work, which puts “the customer”, centre-stage and emphasizes personal responsibility for the team's results.
Understanding the values and culture of the company and how they influence what we do.
Ensure the office is always kept in an orderly fashion.
Respond to all customers requests and questions in a professional and courteous manner, whether via telephone or in person, providing accurate information and taking appropriate courses of action.
Maintain high standards of personal hygiene and adhere to grooming standards at all times.
Always ensure customer satisfaction, while maintaining company policies and standards.
To take over the tasks of the fellow engagement coordinator in their absence.
Complete additional tasks as assigned from time to time by their line manager.
This may include training and meeting attendance.
Conduct daily random courtesy calls.
Encourage and invite customers to complete our online survey
Ensures full compliance with the JOP Law and Directions therein
Assists the association manager in maintaining updated data of homeowner / occupant data.
Works towards accomplishing ECM’s KPIs & MBOs.
Prioritizes and plans tasks well and completes tasks within set deadlines.
Coordinate with all vendors (contractors, suppliers, service providers etc.) who transact with the OA.
Reviews incoming invoices and process the same for timely payments to respective parties.
Uses approved systems and processes to carry out day to day activities.
Manage online services provided for customers and service providers regarding community management.
Assist the association manager in monitoring community day to day expenses.
Manage and ensure on time closure of service requests raised by customers via different channels.
Executes the community’s and team’s procurement requirements.
Analyses, references, and records all documentation, contracts and variations in the relevant files.
Recommends improvements in documentation and shared folder data management.
Performs other ad-hoc duties as required by the immediate supervisor.
Required Skills
Graduate Degree preferred, not mandatory
Minimum of two years’ experience in relevant area preferably in a medium to large organization
Good communication skills
Good computer skills
Excellent organisational skills
Strong problem analysis, solving and research skills
Ability to convey message politely, tactfully and confidently in conflicts or challenging situations
Ability to interact tactfully and effectively with customers
Meticulous attention to detail.
Ability to prioritise work, meet deadlines and handle multiple assignments
Integrate well into teams & work towards achieving team results
Polite and confident with a great deal of patience