Job Description

Responsibilities:

Oversee exhibitor stand services, ensuring the timely delivery and setup of items such as furniture, AV equipment, and other ordered materials

Act as the main point of contact for exhibitors, addressing inquiries and resolving service-related issues promptly and professionally.

Manage and process orders using the Event Plus portal, ensuring accurate entry and documentation of client requirements.

Coordinate with internal teams and external vendors to deliver seamless exhibitor services and meet event timelines.

Update systems (EBMS,CRM, & digital signage) promptly and accurately to ensure a seamless customer experience and meet the targeted customer satisfaction ratings by collaborating with clients, delivery departments and support departments.

Provide exhibitors with clear communication regarding pricing, service options, and deadlines to facilitate informed decision-making.

Collect and analyze exhibitor feedback to identify opportunities for service improvement and innovation.

Generate post-event reports detailing service utilization, operational insights, and client satisfaction metrics.

Support the Event Plus team in addressing operational challenges and upholding high service standards to achieve targeted satisfaction ratings.

Required Skills

At least 2 years relevant experience in a sales administration role or junior sales role

Working knowledge of CRM and transactional systems

Standard administrative skills

Standard interpersonal skills