Job Description

Responsibilities:

To provide high-quality support to bids of varying scale and complexity. 

To assist in the creation, implementation, and management a project plan to deliver bid requirements on time and on budget.

To facilitate the day-to-day running of the bidding process through the provision of timely and effective administrative support.

To support the Bid Management function in ensuring that appropriate governance is followed – including the tracking of governance timelines and the accurate storage of related governance files. 

To regularly manage and update any portal systems (where relevant); ensuring effective version control of all documentation and maintaining status of Client’s portal credentials.

To format and compile bid documents and ensure relevant outputs are created and collated.

To upload information and submissions to customer portals, arranging delivery to customer before deadline.

To arrange, organise and lead relevant meetings to facilitate the bid process (i.e. Bid Kick Off session and Win Themes meetings)

To coordinate clarification questions from Serco’s bid team, forward / liaise with the client and monitor responses throughout the bid process.

Support the maintenance of a database of previous projects and clients.

To coordinate the production of information packs for mobilisation/operational team handovers to include all aspects of the operational solution and liaison on all key matters on the contract.

To gather data on competitors and market conditions – translating complex data and findings into understandable tables, graphs, and written reports (both internally and client-facing).

When required, to conduct additional research to supplement bid responses including collation and presentation of relevant data

Required Skills

Educated to a bachelor’s degree level

Has a minimum of 3 years’ experience in a similar role – project support, bid support or analyst in facilities management

Desirable, but not essential has language capabilities including Arabic.

Desirable, but not essential is APMP Foundation certified (formal training to be provided)

• AI tools
• Design expertise
• Graphics design

Facilities Management knowledge and expertise. Including solutions for hard and soft FM.

Supporting the delivery of projects to required timelines / deadlines.

Experience with AI software’s, Graphic design and exemplary presentation and proposal skills. 

Coordinating individual tasks and supporting the management of bid teams. 

Solving problems and issues successfully.

Working in cross-functional and widely dispersed teams

Supporting standard bidding processes and project timelines.

Highly proficient in the use of AI tools, Microsoft Office software (with MS Project, SharePoint, and Visio advantageous). 

Adobe suite of software including InDesign, Illustrator and Photoshop.

Demonstrable ability to conduct research across multiple mediums to source information to support bids, opportunities, and other tasks (as required).