Job Description

Responsibilities:

Event Registration Management

Plan and oversee online and onsite registration for events.

Collaborate with vendors and internal teams to ensure smooth registration workflows.

Handle escalations related to registration issues during events.

Technology and Innovation

Stay updated on and implement new registration technologies

Enhance online and onsite registration experiences using innovative tools.

Compliance and Reconciliation

Manage post-event Client reconciliation and ensure compliance with regulations.

Ensure registration data aligns with Client requirements.

Data Management and Integration

Work with IT to ensure accurate data capture and integration into internal systems (e.g., Dynamics CRM, Eloqua).

Develop expertise in CRM systems and registration platforms.

SOPs and Reporting

Document Standard Operating Procedures (SOPs) for the registration process.

Define reporting requirements to deliver insights to Marketing and Show Teams.

Onsite Registration and Logistics

Provide guidance on onsite registration layout, signage, and traffic flow.

Support event operations and solve onsite registration issues.

Reporting and Analysis

Deliver post-event registration reports and insights to improve future events.

Collaborate with teams to identify trends and key metrics.

Required Skills

Experience

Minimum 3 years in a similar role, preferably in exhibitions or events.

Strong understanding of registration processes and visitor experience.

Experience with event technologies

Technical Skills

Knowledge of Client requirements for visitor attendance.

Proficiency in Microsoft Excel, PowerPoint, Word, and CRM systems (e.g., Dynamics CRM, Eloqua).

Attributes

Strong organizational and problem-solving skills.

Excellent communication (English, written and spoken).

Collaborative and proactive approach to managing issues.