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Responsibilities:

Guest Experience

Be the face of Client - greeting guests warmly, managing arrivals and departures, and ensuring every visit feels seamless from start to finish

Handle all incoming calls, WhatsApp messages, and online enquiries with professionalism and speed

Manage appointment bookings, reschedules, and cancellations across our scheduling system (FRESHA)

Coordinate guest flow across the spa, communicating with therapists and management to ensure smooth day-to-day operations

Front Desk Operations

Process guest check-ins and check-outs accurately, including payments via POS

Maintain a spotless, organized, and brand-aligned front desk and reception area at all times

Handle client records and preferences with discretion and attention to detail

Support the Spa Manager with daily admin, reporting, and communications

Team Collaboration

Act as the communication bridge between guests, therapists, and management

Assist in coordinating staff schedules, room assignments, and day-sheet management

Support operations across Client locations as needed, with flexibility to cover between branches

Required Skills

Essential Qualities

A naturally warm, professional personality with genuine love for hospitality and guest facing work

Exceptional communication skills - both spoken and written in English

Strong organizational skills and the ability to multitask calmly under pressure

A high standard of personal presentation in line with a luxury wellness environment

Reliability, punctuality, and a team-first attitude

Experience & Skills

Prior experience in a receptionist, front desk, or hospitality role is preferred

Comfort with booking systems, POS technology, and digital communication platforms

Arabic or additional languages are a strong advantage

Experience in a spa, hotel, or premium service environment is a plus - but not essential