Job Description

Responsibilities:

Operations & Infrastructure

Manage performance of housekeeping AMC contracts

Monitor external service providers to ensure adherence to cleaning standards and timelines

Handle and resolve housekeeping-related complaints with corrective actions

Act as escalation point for major QA processes

Conduct quarterly performance review meetings with service providers and document minutes

Coordinate with Procurement and Contracts for onboarding new vendors

Track purchase orders and coordinate with suppliers for timely delivery

Support management with inspections, reporting, and follow-ups

Develop and maintain SOPs and Scope of Work (SOW)

Prepare QA reports, incident reports, and audit documentation

Conduct random inspections and follow up on defects/issues

Plan and deliver training programs for housekeeping teams

Oversee event planning, staff allocation, and post-event reporting (e.g., dilapidation, leftover, debrief reports)

Commercial & Client Coordination

Collect client feedback and prepare monthly action reports

Support business improvement initiatives

Ensure facility management programs are implemented and monitored effectively

Maintain records for audits and continuous improvement

Team & People Management

Ensure team productivity during events through guidance and supervision

Conduct and participate in training programs

Communicate employee feedback and grievances to management

Evaluate team performance and provide feedback

Encourage innovation and continuous improvement within the team

Customer Experience

Maintain high standards of cleanliness and guest experience

Ensure operational focus on key service delivery areas

Monitor performance of temporary and permanent staff

Respond promptly to customer concerns and feedback

Develop performance improvement plans based on evaluations

Compliance & Governance

Follow and implement company policies and procedures

Ensure compliance with quality, health & safety, and regulatory standards

Continuously develop self and team capabilities

Communication & Presentation

Maintain professional appearance and grooming standards

Communicate effectively in English (written and verbal)

Liaise with internal departments, suppliers, contractors, and event stakeholders

Required Skills

Minimum 3-5 years of experience in a similar position from a relevant organization.

Basic knowledge of Computer (Word, Excel, power point / Oracle.

BICSc (The British Institute of Cleaning Science) - Assessor

HK / Event Operations