Responsibilities

Welcome guests in a warm and professional manner and manage front desk operations
Handle guest appointments, bookings, and inquiries (walk-ins, calls, emails)
Provide information about services, packages, and promotions to drive sales and upselling
Maintain accurate records of guest details, appointments, and transactions
Coordinate with therapists and internal teams to ensure smooth service delivery
Handle customer concerns or complaints professionally and ensure guest satisfaction
Manage billing, invoicing, and basic cash handling (if required)
Ensure reception area is well-maintained, clean, and presentable at all times
Follow company policies and maintain confidentiality of guest information

Requirements

Minimum 1–3 years of experience in receptionist, guest relations, or front desk roles
Experience in spa, salon, hospitality, or wellness industry is preferred
Strong communication skills in English (additional languages are a plus)
Good sales and upselling ability
Presentable with a pleasant and professional personality
Basic knowledge of MS Office / booking systems
Strong interpersonal skills and customer service mindset