Responsibilities

• Welcome guests in a warm and professional manner and manage front desk operations
• Handle guest appointments, bookings, and inquiries (walk-ins, calls, emails)
• Provide information about services, packages, and promotions to drive sales and upselling
• Maintain accurate records of guest details, appointments, and transactions
• Coordinate with therapists and internal teams to ensure smooth service delivery
• Handle customer concerns or complaints professionally and ensure guest satisfaction
• Manage billing, invoicing, and basic cash handling (if required)
• Ensure reception area is well-maintained, clean, and presentable at all times
• Follow company policies and maintain confidentiality of guest information

Requirements

• Minimum 1–3 years of experience in receptionist, guest relations, or front desk roles
• Experience in spa, salon, hospitality, or wellness industry is preferred
• Strong communication skills in English (additional languages are a plus)
• Good sales and upselling ability
• Presentable with a pleasant and professional personality
• Basic knowledge of MS Office / booking systems
• Strong interpersonal skills and customer service mindset