Responsibilities:

Lead Management & Sales Conversion

Attend and respond to all incoming enquiries via phone, WhatsApp, email, website, and social media.

Qualify enquiries and understand client requirements.

Coordinate site surveys with the operations team.

Prepare and submit quotations promptly.

Follow up all quotations until closure.

Maintain a quotation follow-up tracker.

Achieve monthly conversion targets.

AMC Sales

Promote and sell Annual Maintenance Contracts.

Follow up AMC renewals before expiry.

Visit clients when required to explain AMC benefits and close contracts.

Develop strategies to increase AMC portfolio.

Fit-Out & Renovation Sales

Generate and convert fit-out enquiries.

Coordinate with designers and estimators.

Present proposals to clients.

Negotiate and close deals.

Client Relationship Management

Maintain regular contact with existing clients.

Ensure customer satisfaction.

Resolve minor client concerns before escalation.

Seek referrals and repeat business opportunities.

Meetings & Site Visits

Attend client meetings when required.

Conduct presentations for AMC and fit-out proposals.

Represent the company professionally.

Reporting

Daily enquiry report

Daily quotation follow-up report

Weekly sales pipeline report

Monthly sales performance report