Responsibilities:

Student Welfare & Support

Act as a visible, approachable presence on campus to support student wellbeing.

Identify and respond to students who appear distressed, vulnerable, or in need of assistance.

Provide initial support and refer students to Student Affairs, Counseling, and Medical Services

Support students during sensitive situations (e.g., conflict, medical concerns, emotional distress).

Conduct & Behaviour Monitoring

Monitor student behaviour in common areas to promote respectful conduct and adherence to university policies.

De-escalate conflicts using calm communication and restorative approaches before situations intensify.

Report welfare or conduct concerns through formal channels in line with university procedures.

Assist in implementing outcomes from Student Conduct processes when required.

Safety & Incident Response

Respond to non-criminal incidents with a welfare-first approach.

Support emergency procedures, including medical or safety incidents, while prioritising student wellbeing.

Liaise with standard security staff for issues requiring enforcement or escalation.

Collaboration & Prevention

Work closely with Student Affairs, Counseling Services, and CPDS

Contribute to awareness initiatives promoting respect, safety, and community values.

Maintain accurate and confidential incident and welfare reports.

Expectations

Their role combines safety, student welfare, safeguarding, and customer service to help create a secure and supportive campus environment.

Main Responsibilities

Campus Patrols and monitor of campus spaces.

Welfare Checks and interaction with student

Behavioural Incident Respons

Conflict Resolution and De-escalation

Required Skills:

Strong communication skills

Empathy and emotional intelligence

Observation and situational awareness

Conflict management and de-escalation

Safeguarding knowledge

First aid and emergency response skills

Report writing and documentation.

Cultural sensitivity and inclusivity