Responsibilities:

Infrastructure:

To supervise and maintain a high standard of cleanliness and hygiene on the assigned areas beyond customer’s expectations.

To service all assigned areas in a timely manner by scheduling subordinates effectively and ensuring services is delivered efficiently.

To follow up on outstanding issues and have complaints logged and closed.

To maintain records in the assigned areas for auditing, communication, and improvement purpose and to ensure that facility management programs are in effect and monitored daily.

To ensure stores are fully equipped, maintained and par stock is properly maintained with supplies in line with the Internal Audit requirements.

To inspect each area and provide constructive feedback for employees to improve their performance using monthly point check list as a tool

Coordinate and communicates to the team and related departments with regards to guest request and events happening in the venue and externally.

To take over the responsibilities of Shift Leader/Operation Manager in their absence as and when required.

To support HK Admin as and when required

Commercial office :

To monitor the attendance, inventory logs, daily housekeeper logs, store, key control logs and contractors and verify assigned areas to maintain productivity.

Prepare cost event reports/contract/ work order for each function/apartments/office

Achieve set expense targets within prescribed time limit for assigned events.

Assume responsibility of timely execution.

Capable of understanding monthly Profit and loss statements and report back if any discrepancies are found

People:

Guides team to ensure maximization of productivity during the event.

Actively participates/conducts in various trainings.

Communicates employee’s suggestions /comments/ grievances are handled promptly and fairly to the line manager.

Evaluates the performance of the team and give feedback to the line manager

Take over the responsibilities of Shift Leader/Assistant Manager/Manager in their absence as and when required

To prepare trouble report and maintenance works of any damages and repairs required in their assigned area.

Encourage and suggest team members to come up with newer ways and better ways for service improvements

Customer

Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience

Keep the team focused on the critical components of the operations to drive customer satisfaction and optimal standard of cleaning.

To monitor overall performance of temporary personnel/Regular Partners and ensure efficient measures and productivity are applied to achieve maximum results.

To secure efficient customer relations, feedback and to respond immediately to problems and correspondence. Evaluates performance of the team and share feedback. Action plan should be done for each individual based on the results.

Accountabilities

Follow & implement the Client Policies & Procedures

Continually seek opportunities to develop self and if applicable subordinates

Implement duties in line with the Quality standards, Security and Health & Safety requirements and applicable Legislation, in line with the Local government Departments

Smartness:

Presentable and well-groomed and Advanced Communication skills in English for reading, writing, and understanding and also need to be Interactions with all department and Interaction with Suppliers, Contractors, Tenants, Exhibitors and Organizers.

Trustworthiness:

Acting in line with the organization’s core values, analysing data and decision making. Building relationships and fostering teamwork while developing others.

Customer focus, drive and delivery effective communication, interpersonal skills proficient and technical expertise.

Ability to create a positive and professional work environment

Careers:

As duties change, it will be reflected in the job description after discussions are held with the post holder in the yearly performance evaluations

Additional Request

Upon business requirement the Employee has to work after duty hours or on Holidays.

Required Skills:

High school /Diploma education

Minimum 3-5 years of experience in a similar position from relevant organization.

Basic knowledge of Computer (Word, Excel, power point / Oracle.