Responsibilities:

Operational Coordination

Coordinate the daily deployment of housekeeping manpower.

Prepare daily operational schedules and manpower allocation.

Coordinate with supervisors to ensure adequate staffing levels.

Support operational requirements during exhibitions, events and special projects..

Administration & Reporting

Prepare daily, weekly, and monthly operational reports.

Maintain attendance, leave and overtime records

Update departmental trackers, dashboards, and KPI reports

Maintain accurate filing and document control         

Procurement & Inventory Coordination

Coordinate requests for cleaning materials, consumables, and equipment.

Monitor stock levels and support inventory reconciliation

Coordinate with Procurement and suppliers regarding deliveries and follow up actions

Maintain assets and equipment records         

Operational Support

Support supervisors with event planning and resource allocation.

Coordinate training schedules, inductions, and staff documentation.

Follow up on customer requests and operational actions.

Assist in preparing SOPs, work instructions, and operational documentation.        

Compliance & Quality

Ensure departmental documentation complies with company procedures.

Support internal audits and inspections.

Maintain records relating to Health & Safety, Quality and Environmental requirements.

Perform any other duties assigned by the Line Manager      

Required Skills:

Holder of Degree in Hotel Management or Equivalent

Financial Management skills, e.g. ability to understand P&L statements and manage operating budgets.

Experience in Hotel Management, average of 3 - 4 years’ managerial position in 5-star International Hotel Operations.

Basic knowledge of Computer (Word, Excel, PowerPoint, and Oracle HRMS).