Responsibilities:

Key Activities

Coordinate product and program plans, milestones, dependencies, and deliverables across workstreams.

Track product roadmap initiatives, enhancement requests, requirements, UAT, and launch readiness activities.

Manage governance forums, RAID logs, action trackers, stakeholder follow-ups, and decision records.

Monitor product and portfolio performance across acquisition, activation, engagement, spend, and operational metrics.

Prepare executive updates, dashboards, status summaries, insights, and recommendations.

Core Responsibilities and Accountabilities

Support the end-to-end product lifecycle from requirements through launch execution and post-launch monitoring.

Ensure program deliverables are executed on time and aligned with business, customer, and governance requirements.

Drive alignment across Product, Marketing, Operations, Technology, Risk, Compliance, Analytics, Banking Partners, and external stakeholders.

Identify, escalate, and resolve product, operational, and delivery risks, issues, and blockers.

Maintain product documentation, business requirements, decision logs, change records, and governance artifacts.

Required Skills:

4–6 years of experience in Program Management, PMO, Product Operations, Product Coordination, or Project Coordination.

Experience in payments, cards, banking, fintech, e-commerce, or financial services.

Knowledge of product lifecycle management, product launch, go-to-market, UAT, and post-launch monitoring processes.

Understanding of card acquisition, activation, customer lifecycle, portfolio performance, and spend growth drivers.

Experience managing cross-functional stakeholders, banking partners, third-party vendors, and delivery teams; familiarity with Jira, Asana, Smartsheet, Monday.com, or similar tools is preferred.

Co-branded cards, payments product knowledge, and product lifecycle management.

Project and program management, including milestone governance, RAID tracking, and delivery follow-up.

Business requirements gathering, documentation, change request tracking, and process mapping.

Stakeholder management, meeting facilitation, executive communication, and issue escalation.

Portfolio performance analysis, dashboard reporting, Excel, PowerPoint, and data-driven problem solving.