Responsibilities:
Support in day-to-day operations of parking system; draft, copy, edit reports and presentations if needed; communicate with various departments both in writing and by telephone/e-mail effectively and courteously related to parking, and coordinating with HR for staff exists using the ERP system.
Implement the policy and procedures regarding the parking; oversees all facets of the daily operations of the parking and transportation organizational unit, ensuring compliance with rules and regulations. Ability to handle various parking systems such as SKI Data and KTC parking system.
Manage the process of distributing the complimentary access cards; issuance of parking cards and communication (in coordination with the line Manager) such as programming parking tickets and barcodes for different locations; reactivate and deactivate parking cards; VIP cards and communication with Asset Management and HR Membership; issuing security clearances for Dubai Police, Managing tenants Portal, handling violations, and overseeing staff portals.
Maintain and update the tracker particularly for the tenant and staff violation.
Responsible to comply on few system errors such as if barrier is not opening and should be operated manually.
Prepare all the Monthly/Weekly report for all cards issued, modified, blocked and damaged; produces periodic monthly reports on status regarding parking and transport matters.
Knowledge of customer service principles, systems and standards; monitor and maintain quality control standards.
Follow and implement the client Policies and procedures and perform and implement any other duties as assigned by Line Manager. In addition to that, taking on the responsibility of supervising all locations in the absence of the line Manager.
As duties change, it will be reflected in the job description after the discussions are held with the post holder in the yearly performance evaluations.
Required Skills:
Graduate (A very good general level of education). Bachelor’s degree holder.
3 years’ experience in similar profession
Excellent Communication Skills
Advanced Skills with word processing, in particular MS Office, Power Point, and any other tools in preparing presentation
