Responsibilities:

The After Sales Manager will establish and continuously refine policies and procedures for handling customer complaints, returns, and technical support or maintenance requests.

Monitoring customer satisfaction levels and gathering feedback are essential functions of this role, with findings used to drive improvements in products and services.

The role involves leading and training the customer support team to apply best practices in handling inquiries and resolving issues efficiently.

The After Sales Manager will analyze complaint data to identify root causes and implement preventive solutions.

Close collaboration with the Sales, Operations, and Product teams is required to ensure customer needs and expectations are consistently met.

Required Skills:

The ideal candidate has a strong customer-centric mindset with a proven ability to resolve issues effectively and professionally.

Excellent communication and active listening skills are essential, as is the ability to perform under pressure and manage dissatisfied customers with composure and empathy.

Strong analytical skills are required to interpret customer data and translate insights into service improvements.