Responsibilities:

Processing Contractor Badges Application

Process and issue several types of passes (e.g., exhibitor, temporary passes, permanent, Building maintenance)

Verify submitted documents and ensure compliance with accreditation requirements.

Customer Service

Act as the first point of contact for exhibitors, contractors, and Temp staff regarding accreditation queries

Provide clear guidance on requirements, timelines, and processes

Resolve issues and answer emails related to access, registration, and pass eligibility in a timely manner

Operation Compliance- Site Inspection

Conduct site inspections in identifying and reporting violations or misuse of passes

Operate onsite counters during build-up, event days, and breakdown if need it      

Revenue

Monitor the Contractor Pass Target vs Actual (Monthly, quarterly, full year)

Monitor revenue from: Contractor passes and PPE sales

Support LM in Identifying opportunities to improve revenue streams and introduce enhancements

Systems & Reporting

Support the LM in Improving tracking, reporting, and visibility through live dashboards and trackers.

Update the LM in case there’s system glitch or possibility of improvements for Con+

Assist in implementing new processes (e.g., digital payments, system upgrades)

Ensure accurate revenue tracking and reporting.

Complete the assigned tracking report daily, weekly.

Required Skills:

High school degree/ bachelor’s degree

At least 3 years’ relevant experience in an agency or in-house UAE/GCC experience preferred.

Understanding internal departments and external stakeholders.

Excellent communication skills with both internal and external customers within formal and informal communication channels.

Preparing reports, evidence files, and audit records and literate in MS Office Package