Responsibilities:

Welcome guests in a warm and professional manner and manage front desk operations

Handle guest appointments, bookings, and inquiries (walk-ins, calls, emails)

Provide information about services, packages, and promotions to drive sales and upselling

Maintain accurate records of guest details, appointments, and transactions

Coordinate with therapists and internal teams to ensure smooth service delivery

Handle customer concerns or complaints professionally and ensure guest satisfaction

Manage billing, invoicing, and basic cash handling (if required)

Ensure reception area is well-maintained, clean, and presentable at all times

Follow company policies and maintain confidentiality of guest information

Required Skills:

Minimum 1–3 years of experience in receptionist, guest relations, or front desk roles

Experience in spa, salon, hospitality, or wellness industry is preferred

Strong communication skills in English (additional languages are a plus)

Good sales and upselling ability

Presentable with a pleasant and professional personality

Basic knowledge of MS Office / booking systems

Strong interpersonal skills and customer service mindset