Responsibilities:

Proactively to create memorable customer interactions, assist customers and deliver excellent customer service by providing directions, information, answering questions, and performing other centre specific duties as assigned. Respond to visitors’ enquiries about the Clients, events and about Dubai

To be fully aware and maintain a thorough knowledge of Clients services, facilities, stores/locations, events & exhibitions activities with response procedures and maintain a clear understanding of Customer Care role and areas of responsibilities

Responds promptly to customer needs and solicits customer feedback to improve service. Maintain professionalism with callers / customers / visitors and ensure effective communication

Confer with customers by telephone or in person to provide information about Client’s products or services and actively promote promotional activities to all customers

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes and progression were made to resolve customers' problems

Ensure information is updated on the activities of the department with other operating departments within Client in order to provide best possible service to visitors and callers

Assist in the development and execution of existing and new Customer Care Programs. Regularly update Client departments, outlets directories for smooth operation

Assist in improving customer experience by conducting daily check list of reception and surrounding areas. Report the findings to concern departments and ensure all the reported anomalies are closed on time

Other duties as needed or required and deals with confidential information and/or issues using discretion and judgment.

(Add if applicable and weightage to be assigned).

Required Skills:

Intermediate level or equivalent certificate

At least 3 years’ relevant experience in Customer Service.

UAE/GCC experience preferred.

Working knowledge in using EBMS, Oracle applications. Knowledge in Microsoft Office(Word, Excel & Presentation)

Trained in Telephone Etiquette & Customer Service