Responsibilities:

Ensure efficient Check-in & Check-out.

Maintain and update tenant Opera folio and handle payments

Handle and utilize the computer efficiently, completing all reports for cash received as required by accounts department and all other report required e.g. daily business updates and etc.

Ensure registration cards are completed correctly as required by UAE law

Ensure follow-ups on check-in/out,  trouble  reports, city ledger dues, collection of store requisitions, filing etc. with proper coordinate from internal Client’s departments i.e. Engineering, Housekeeping, Finance and etc.

Upload information on CID report system

Ensure all special requirements are handled and arranged prior to check in i.e. baby cot, extra bed, food pack etc.

Follow the duties in line with the Quality standards, Security and Health & Safety requirements

Follow any other duties as assigned by the Department Head

Required Skills:

Graduate of Hotel and Restaurant Management is an advantage

Secondary or High School Certificate is acceptable.

At least 3 years’ relevant experience with knowledge of Hotel Reservations.

Knowledge of Opera Hotel System

Must have the ability to communicate clearly and directly with guests and team members using a positive, clear speaking voice.

Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible.

Good team player

Understanding of full-service hotel products and guest services

Basic computer skills

Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment

Ability to handle stressful situations in a calm, professional manner and exhibit good judgment

Ability to work a varied schedule that may include evenings, nights, and weekends