Responsibilities:

Handle incoming calls from exhibitors needing assistance with orders, deadlines, booth regulations, and technical services.

Assist in onsite technical issues and manned onsite service desk operations during build up, show days, and dismantling.

Proactively contact exhibitors to remind them of upcoming deadlines (e.g., early bird pricing, mandatory forms, technical submissions).

Learn and develop up-to-date knowledge about client products & services, customer service systems, and standard operating procedures & policies.

Coordinate with internal departments (delivery team – modular, electrical, graphics, technical production) to fulfil preshow exhibitor requirements.

Provide work order summarizing exhibitor requirements for delivery team.

Coordinate with delivery team for onsite buffer materials and prepare buffer list to various onsite teams.

Deliver timely, professional support to exhibitors during pre-show, build up, show days, and breakdown. This includes managing inquiries related to booth setup, utilities, furniture, graphics, and all services within the Client scope of work.

Provide assistance through email, phone, and onsite service desks, ensuring exhibitors receive accurate information, smooth coordination, and seamless service.

Provide proactive support to the Line Manager, Account Manager, and Project Manager, assisting with operational, administrative, and onsite tasks whenever required to ensure smooth and high-quality service delivery.

Required Skills:

Bachelor’s degree or Vocational diploma certification in Event Management is preferable.

Min of 1–2-year experience in exhibition services, ideally within a service centre environment.

A structured approach to time management.

Good negotiation skills.

Consultative customer interaction.

Proven ability to build relationships quickly.

Excellent English – both written and spoken, other languages an advantage.