We are seeking an experienced Public Relations & Patient Affairs Manager to manage patient relations, complaints, patient experience, public relations, and external stakeholder communications within a hospital environment.

Key Responsibilities

• Manage patient affairs, complaints, feedback, and service recovery.

• Ensure a high standard of patient satisfaction and patient experience.

• Liaise with patients, families, hospital departments, government authorities, and external stakeholders.

• Handle public relations, media communications, hospital events, and community engagement.

• Support hospital management in maintaining a positive public image and reputation.

• Manage sensitive patient and stakeholder issues professionally and confidentially.

• Prepare reports and monitor patient satisfaction, complaints, and PR activities.

• Ensure compliance with hospital policies and applicable healthcare requirements in Qatar.

Requirements

• Bachelor’s degree in Public Relations, Healthcare Administration, Communications, or a related field.

• 5+ years of relevant hospital/healthcare experience, with managerial or supervisory experience preferred.

• Strong knowledge of patient relations, complaint management, and public relations.

• Excellent communication, negotiation, and conflict-resolution skills.

• Fluent English; Arabic is highly preferred.

• Qatar healthcare experience and knowledge of local regulations are an advantage.