Responsibilities:

Demonstrates strong application knowledge in Momentus or similar Event Management / CRM platforms; perform configuration, system setup, and module enhancements

Lead and support requirement gathering, documentation, workflow mapping, and enhancement requests across business units

Manage testing cycles (SIT & UAT), troubleshoot issues, coordinate with vendors for bug resolution and enhancement delivery

Ensure overall system usability, data integrity, and performance including monitoring integrations, API connections, and master data

Provide day-to-day user support, resolve incidents, manage tickets, and ensure adherence to SLAs

Develop and maintain reports/dashboards using system reporting tools, Power BI, or SQL as required

Conduct user training, create training materials, and support onboarding for new processes and platform updates

Required Skills:

Bachelor’s degree in related technical major (e.g. Computer science Engineering, Information Technology Engineering, CS, etc.), or equivalent work experience, preferred

3- 5 years of experience in enterprise applications support or implementation

Minimum 2 years of hands-on experience with Momentus or similar Event Management / Venue Management platforms preferred

System development / customization

API integrations

Workflow automation

Strong development experience in:

APIs (REST/SOAP)

System integrations

Scripting or low-code/no-code platforms

Proficiency in SQL, Power BI, and reporting tools

Understanding of software development lifecycle (SDLC)

Experience with testing methodologies (SIT, UAT)

Knowledge of change management and testing methodology