Responsibilities:
Landlord Representation & Asset Value
Landlord representative: represent the landlord (MIC and affiliates) in day-to-day estate matters, ensuring decisions protect asset value, income and reputation.
Translate landlord objectives into clear operating priorities for the Property Management, FM and Leasing teams.
Identify and propose value-adding initiatives, cost savings and service improvements, with a clear value proposition and business case.
Prepare and present estate performance updates and recommendations to the Senior Manager and landlord representatives.
Tenant Executive Engagement & Customer Experience
Owns the relationship with tenant leadership and the experience of every occupier.
Executive engagement: build and maintain strong day-to-day relationships with tenant executives, leadership teams and their representatives.
Lead the customer experience strategy for the estates, including service standards, feedback, satisfaction surveys and tenant communications.
Handle escalated tenant matters personally, find workable solutions and close them out with clear communication.
Run regular tenant engagement meetings and VIP touchpoints and anticipate tenant needs before they become issues.
Estate Operations Leadership
Day-to-day support: work daily with the support of Contract Management, FM, HSE and estate partners to deliver estate operations to standard.
Provide day-to-day leadership and support to the Team Leader – Estates and the Property Management team across all assets.
Oversee building operations, access, parking, events, shutdowns, and incident response with FM, HSE, ESS and Security.
Set operating standards, monitor performance, and drive continuous improvement across the estates.
Act as the senior escalation point for operational issues and emergencies and lead the response with relevant teams.
Core Property Management & Back-End Support
Back-end leadership: work with the core Property Management leadership on back-end priorities, including tenant records, lease administration, reporting and controls.
Coordinate with the support teams in Finance, Leasing and Retail so estate operations, tenant matters and commercial activity stay aligned.
Support Finance on service charges, recharges, collections escalations and budget inputs for the estates.
Support Leasing and Retail on tenant onboarding, renewals, retail activations, and the operational side of commercial decisions.
Events, VIP & National Delegations
Ground presence: when necessary, provide a visible ground and lobby presence during events, VIP visits, and national delegations.
Coordinate arrangements with Protocol, Security, ESS and FM teams so visits run smoothly and to protocol standards.
Support event planning and on-the-day coordination from time to time, including access, arrival routes, and lobby readiness.
Required Skills:
UAE National.
Minimum 5+ years of experience dealing with high-level stakeholders and decisionmakers, preferably in a real estate context.
Proven experience engaging with senior Abu Dhabi government entities.
Strong background in contract management and service provider performance.
Experience in estate, property or asset operations, landlord representation or customer experience is an advantage.
Bachelor’s degree in business, Real Estate, Engineering, or a related field.
